Return and Exchange Policy
What are the product return conditions?
You can return all your products within 14 days. Personalized products are excluded.
What is the return and exchange window?
You can make a return / exchange within 14 days from the date your shipment reaches you.
What are the product return methods?
You can ship it via the cargo company you purchased with.
How can I get the return shipping code?
You can get the current return code from nymokstore@gmail.com or our whatsapp line +90 546 568 77 22.
Do I have the right to return or exchange name-printed / personalized products?
Unfortunately, there is no return or exchange for name-printed and custom-made products.
Which cargo companies can I use to send a return?
You can send it via Aras and Yurtiçi Kargo by getting a code from us.
I lost my invoice, can I still make a return?
Yes, your invoices are stored electronically in our system.
I threw away the product box, can I still make a return or exchange?
Yes, we can help you with this as well
Who is responsible for the Return / Exchange shipping fee
The return and exchange shipping fee is the customer's responsibility. The current shipping fee is 100 TL
Product Return Conditions
Within 14 days from the delivery date, unused and non-personalized products can be returned.
Returns are not accepted for personalized products (products with name/initials printed or custom-made products).
Product returns without an order number will not be processed.
To make a return, you must first contact us to get a return shipping code.
The return shipping fee is the responsibility of the buyer. Cash-on-delivery (collect) shipments are not accepted.
You can send it via Aras Kargo or Yurtiçi Kargo by getting a code.
Even if your invoice is lost, you will not have any problems since it is recorded electronically in our system.
Return of Defective Goods
According to Article 8 of Law No. 6502 on the Protection of Consumers; products that are contrary to the characteristics stated in their promotion or advertisements, or that reduce the benefit suitable for their intended use, are considered defective goods.
For defects that appear within the first 6 months, it is presumed that the defect existed at the time of delivery; during this period, the burden of proof lies with the seller.
Rights you can use:
Free repair
Product replacement
Price reduction
Withdrawal from the contract and refund
If, as a result of the inspection, user error is found on the product (incorrect use, impact, liquid contact, etc.), these rights are not applicable.
The inspection is carried out by the seller/manufacturer's technical control or by an authorized service/expert report.
How to Make a Product Exchange?
Exchanges are not made for personalized products.
For an exchange, package the product securely; include your invoice, your order number, and the model code/number of the product you want to exchange it for in the box.
After the product reaches us, it will be inspected, the exchange will be processed, and your product will be sent back to you.
Shipping fees for exchanges are the responsibility of the buyer. Cash-on-delivery (collect) shipments are not accepted.
To speed up the process, please be sure to contact us before sending the product.
Your Legal Rights
This return and exchange policy does not remove the legal rights you have under Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation.
E-mail address: nymokstore@gmail.com
Title: Nymok Premium Leather & lifestyle
Phone number: +90 546 568 77 22